Support

We're a small team and we read every message. During the beta, support requests go straight to the people building the product — expect a reply within one business day.

Email us

Questions, bugs, feedback, or account help — enquiries@toucan.international

Beta feedback

Beta participants: your feedback shapes the roadmap. Reply to your onboarding email or use the address on the left — both reach the same inbox.

Common questions

My analysis run seems stuck — what should I do?: Runs process in the background and large ones can take a while. The run page updates automatically; stalled work is retried and recovered without you doing anything. If a run shows as failed, the error message on the run page says why — and we see failures on our side too.
How do I change my queries or competitors?: Queries live under Queries in the dashboard and competitors under Brands. Changes apply to your next analysis run — past reports keep the configuration they were generated with.
I forgot my password.: Use the password reset page and we'll email you a reset link.

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