Support
We’re a small team and we read every message. Support requests go straight to the people building the product. Expect a reply within one business day.
Questions, bugs, feedback or account help: enquiries@toucan.international
Every strategy, benchmark and performance audit has a “Send to Toucan” action. Use it and the request arrives with the evidence attached.
Common questions
Yes. Settings → Account type. The same data is collected for both; only what the reports lead with changes. Past runs re-render in the new view.
A mention is your name appearing anywhere in an answer. A recommendation is the model naming you as a pick, with or without a reason. A first pick is being the first brand it names. Reports show all three separately.
Any link in an answer to a domain or path you listed as yours during setup. Add subdomains and country folders under Settings → Your site.
Runs process in the background and large ones take a while. The run page updates automatically; stalled work is retried without you doing anything. If a run shows as failed, the message on the run page says why, and we see it on our side too.
Strategy generation 10–20 seconds; page benchmark and performance audits 30–90 seconds because we fetch and render the competing pages. You can leave the page; results are waiting when you return.
Queries live under Queries; competitors (brands) or the brands you cover (publishers) under Brands. Changes apply to your next run. Past reports keep the configuration they were generated with.
Use the password reset page and we’ll email you a reset link.